Terms of Service

1. Agreement to these Terms

These Terms of Service ("Terms") are an agreement between you and ANPO PTY LTD (ACN 698 868 147), a company based in Melbourne, Victoria, Australia, that makes Bhansa ("Bhansa", "we", "our" or "us"). They apply to the Bhansa mobile app and this website (together, "the App"). By downloading or using the App you agree to these Terms. If you do not agree, do not use the App.

2. Eligibility

You must be at least 18 years old to use the App. By using it you confirm that you are 18 or older and able to agree to these Terms.

3. What Bhansa does

Bhansa is a meal planning and kitchen app. Features include:

• Recipe suggestions and meal plans based on your preferences and pantry
• Pantry tracking, expiry reminders and shopping lists
• Mira, an AI assistant for cooking help and kitchen tasks, by text or voice
• Photo features, such as recognising ingredients, reading receipts and estimating nutrition from a dish or label
• Food logging and nutrition goals
• Importing recipes from websites and social media posts
• Sharing recipes, collections and shopping lists by link, and shared households
• A feature-request board

We may add, change or remove features over time (see section 13).

4. Your account

4.1 Signing in

You can sign in with Google or Apple, or continue as a guest. A guest account is tied to your device; sign in with Google or Apple to sync across devices, subscribe or join a household.

4.2 Your responsibilities

• Keep access to your device and sign-in account secure
• You are responsible for activity under your account
• Tell us promptly at support@bhansa.app if you think someone else has used your account

4.3 Suspension and deletion

You can delete your account at any time in Settings > Privacy & Data > Delete Account. We may suspend or close an account that breaks these Terms, is used for fraud or illegal activity, abuses the service or other people, or tries to get around usage limits or security controls. We will tell you why, unless the law or a risk to safety or security prevents it, and you can ask us to reconsider (section 5.8).

5. Your content

5.1 What you own

You keep ownership of the content you create, such as your recipes, notes and edits, pantry, meal plans, lists, food log, ratings and feature requests.

5.2 Permission you give us

You give us a non-exclusive, worldwide, royalty-free licence to:

• Store your content and show it to you on your devices
• Show content you choose to share to the people you share it with, and published feature requests to other users
• Process your content through our service providers, including AI providers when you use AI features, to provide the App
• Use de-identified, aggregated information to improve the App

This licence ends when you delete the content or your account, except for copies others saved from your share links and for backups until they expire.

5.3 Content rules

You must not post, share or import content that:

• Infringes someone else's copyright or other rights
• Is abusive, hateful, harassing, sexually explicit, violent or illegal
• Shares someone else's personal information without their permission
• Is spam, advertising or misleading
• Contains malware or attempts to interfere with the App

5.4 Imported recipes

You can import recipes from websites and social media platforms (such as Instagram, TikTok, Facebook and Pinterest). We may use third-party content-extraction and AI providers to read the content you choose to import. You agree that:

• Imported recipes usually belong to their original creators and are for your personal, non-commercial use
• Imports keep their source link and creator attribution, and you must not remove or misrepresent it
• You may share imported recipes only through the App's built-in sharing features (section 5.7), and you are responsible for any other republishing or commercial use
• You are responsible for complying with the terms of the platforms you import from
• We may remove imported or shared content in response to a valid copyright complaint (section 7.4)

5.5 Feature requests

• Requests you post are reviewed before other people can see them. We may decline, edit, hide or remove any request, at any time, if it breaks these Terms or is not a feature idea
• Once published, your request is visible to other users. Do not include personal or health information
• You can report a published request in the App. We review reports and act on content that breaks these Terms
• We may act on any idea you submit without owing you anything

5.6 Shared households

• Content shared into a household (such as lists, pantry, meal plans and expenses) can be seen and changed by the other members
• Only invite people who have agreed to take part, and only share what you are happy for them to see
• If the household owner deletes their account, the household and its shared content are deleted for everyone
• Expense entries are a record-keeping tool. Bhansa does not move money and is not responsible for settling debts between members

5.7 Sharing by link

• Your recipes and collections are private by default. Nothing is shared unless you share it
• Anyone with a share link can open it, and recipients can save a copy to their own account
• Imported recipes are shared as originally imported, with their attribution and a link to the source
• Only share content you have the right to share, and do not use sharing to redistribute others' content commercially or at scale
• We may disable a share link or remove shared content, including in response to a copyright complaint

5.8 Reporting and moderation

You can report Mira's responses, recipes, feature requests and shared content from within the App, or by emailing support@bhansa.app. To report content you believe is illegal, include where it is (for example the share link), why you believe it is illegal, your name and email, and a statement that your report is accurate and made in good faith. If you report by email, we will confirm we received it and tell you what we decided.

• Reports, feature requests and other moderation decisions are reviewed by our team. We do not use automated tools to remove content or close accounts
• If we remove or restrict your content or account, we will tell you what we did, why, and which rule or law it was based on, unless the law or a risk to safety prevents it
• If you disagree with a decision, reply to our message or email support@bhansa.app within 6 months. We will review it again and tell you the outcome
• We may stop processing reports from people who repeatedly send reports that are clearly unfounded

6. AI features, nutrition and health

6.1 How AI features work

Mira, photo scans, imports, recipe and meal plan generation and nutrition estimates use third-party AI providers (currently OpenAI and Google). Before your first AI request the App asks for your permission to send the content you share with those features to these providers. You can turn AI features off in Settings > Privacy & Data; other features keep working. An Allow is remembered on your device and inherited by new or guest accounts on that device. Signing out does not clear it. Turning AI features off clears the device permission and revokes permission for the current account, but does not revoke permission already recorded for other accounts or devices. Our Privacy Policy explains what is sent and kept.

6.2 AI can be wrong

• AI-generated recipes, answers, ingredient lists and suggestions may be inaccurate, incomplete or unsuitable for you
• Check ingredients, quantities, temperatures and cooking times before you rely on them
• Do not follow AI output that seems unsafe. Use the Report button so we can review it
• Mira can take actions you ask for, such as adding to a list or logging a meal. Check the result, and use Undo or edit it if it is wrong

6.3 Nutrition estimates and health grades

Nutrition values (calories, protein, carbohydrates, fat, fibre, sugar, sodium and others) are calculated from public reference data, such as USDA FoodData Central, or estimated by AI. Health grades are calculated with an algorithm based on the public Nutri-Score system (Santé publique France). You acknowledge that:

• Values are estimates, not laboratory measurements, and can differ from the real food because of brands, portions and preparation
• Values from a photo are visual estimates, and label readings can be misread. Review them before you rely on or log them
• Calorie and macro targets are general estimates from standard formulas, not personalised medical advice
• Health grades are algorithmic summaries, not medical assessments

6.4 Allergies and dietary restrictions

• Allergy and diet filtering is not guaranteed to be complete or accurate. It can miss allergens, derivatives and cross-contamination
• Photo-based recognition can miss hidden ingredients and allergens
• If you have a serious or life-threatening allergy, check every ingredient against the actual product label or source before eating anything suggested by the App

6.5 Not medical advice

Bhansa provides general information about food and nutrition. It is not a medical device and does not diagnose, treat or manage any medical condition. Focus areas such as blood pressure, blood sugar or cholesterol only change how general tips are ordered and worded. Talk to a doctor or registered dietitian about:

• Food allergies or anaphylaxis risk
• Diabetes, blood pressure, heart, kidney or other conditions affected by diet
• Pregnancy, breastfeeding, medicines or supplements
• Eating disorders, or significant weight loss or gain

In an emergency, contact your local emergency number.

6.6 Food safety

You are responsible for safe food handling, storage and cooking, and for checking expiry dates and freshness. Expiry reminders in the App are estimates based on what you entered.

7. Intellectual property

7.1 Our property

The App, its design, software, original recipes and content, and the Bhansa name and logo belong to us or our licensors and are protected by intellectual property laws.

7.2 Third-party content

Some recipes and images come from third parties, including recipes you import. They remain the property of their owners (see section 5.4).

7.3 What you must not do

• Copy, modify, sell or distribute the App
• Reverse engineer or decompile the App, except where the law allows
• Remove copyright or other notices
• Scrape, harvest or bulk-download recipes or data from the App or our servers
• Get around usage limits, credits, paywalls or security controls, or use automated tools to access the App
• Use the App for commercial purposes without our written permission

7.4 Copyright complaints and takedowns

We respect creators' rights. If you believe content available through the App or our website (including an imported or shared recipe) infringes your copyright, email support@bhansa.app with the subject "Copyright Notice" and include:

• The work you say is infringed (for example a link to your original recipe or post)
• A link to, or description of, the content you want removed
• Your name and contact details
• A statement that you believe in good faith the use is not authorised by the owner, its agent or the law
• A statement that the information is accurate and, under penalty of perjury, that you own the copyright or are authorised to act for the owner
• Your physical or electronic signature

When we receive a valid notice we will remove or disable access to the content, including shared copies, and tell the person who shared it. If you think your content was removed by mistake or misidentification, send a counter-notice to the same address with your name, address and phone number, the content that was removed and where it appeared, a statement under penalty of perjury that you believe in good faith it was removed by mistake or misidentification, your consent to the jurisdiction of the courts where you live (or, outside the United States, any court where we may be found), and your signature. We may restore the content unless the complainant tells us they have started court proceedings. We may close the accounts of repeat infringers.

8. Subscriptions and payments

8.1 Free plan

Core features are free, with usage limits shown in the App.

8.2 Premium

Bhansa Premium is an optional yearly subscription that raises usage limits and includes daily Mira credits and a monthly allowance for AI features, as described in the App at the time you subscribe. We currently offer no monthly plan or free trial. Eligible new subscribers may receive a paid first-year welcome offer during onboarding; its price and the yearly renewal price are shown before purchase.

• The price, billing period and any free trial or introductory offer are shown before you buy
• Payment is charged to your Apple ID or Google Play account when you confirm the purchase (or when a free trial ends)
• Subscriptions renew automatically unless you cancel at least 24 hours before the end of the current period
• Manage or cancel in your device settings (iOS: Settings > your name > Subscriptions; Android: Google Play > Payments & subscriptions)
• Deleting your Bhansa account does not cancel your subscription
• Refunds are handled by Apple or Google under their policies. This does not affect your rights under the Australian Consumer Law or other consumer laws that apply to you
• If you are a consumer in the EU, EEA or UK, you may have a right to withdraw from a purchase within 14 days. Purchases are made through Apple or Google, which handle withdrawal and refund requests under their terms and the law
• We may change prices. We will tell you in advance, and the change applies from your next billing period after the notice. Where the law or the store requires it, you will be asked to agree to a price increase, and if you do not agree your subscription will end at the close of the current period

8.3 Credits and limits

Mira credits and usage limits are an allowance to use AI features. They have no cash value, cannot be transferred, sold or exchanged, and unused monthly credits do not roll over unless the App says otherwise. Bonus credits (for example cooking-streak rewards) expire as shown in the App. We may adjust what features cost in credits, and the size of daily and monthly allowances and limits (for example the number of Mira actions a day), and the App shows the current ones. A change like this does not affect your rights under the Australian Consumer Law or other consumer laws that apply to you.

8.4 One-time Mira credit packs

Where available, signed-in Free and Premium users can buy a one-time pack of Mira credits. The number of credits and the local store price are shown before you buy. Payment is charged to your Apple ID or Google Play account when you confirm. Packs are consumable purchases, not subscriptions, and do not renew automatically.

• Purchased Mira credits have no expiry and are kept separately from monthly and bonus allowances. They belong to the Bhansa account used for the purchase, have no cash value, and cannot be transferred, sold or exchanged
• One purchased credit pays for one additional Mira conversation turn when your other available Mira credits are used up. For turns, we use the daily allowance first, then cooking-streak bonus credits, then any Premium monthly credits, and purchased credits last
• After your daily Mira action limit is reached, one purchased credit can also pay for one additional action. An action can cost an additional credit within a conversation turn. Other feature limits still apply
• Packs do not grant Premium access or unlock Premium-only features, including cooking-mode Mira for Free users. Purchased credits cannot pay for separate AI features such as recipe imports, meal plans or recipe swaps
• Refunds are handled by Apple or Google under their policies. If a pack is refunded, its unused credits are removed; credits already used do not create a negative balance. Your rights under the Australian Consumer Law and other applicable consumer laws continue to apply
• Deleting your Bhansa account removes any unused purchased credits and does not automatically refund the purchase. Contact the store or support@bhansa.app about refund rights before deleting your account

9. Australian Consumer Law and your consumer rights

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded, including the consumer laws of the country where you live. The disclaimers and limits in sections 10 and 11 apply only to the extent the law allows.

10. Disclaimers

To the extent permitted by law:

• The App is provided "as is" and "as available"
• We do not promise the App will always be available, uninterrupted or error-free, or that AI output, nutrition values or imported content will be accurate
• We are not responsible for third-party services and websites, such as Google and Apple sign-in, app stores, AI providers, recipe websites and social media platforms, or for content other users share

11. Limitation of liability

To the extent permitted by law:

• We are not liable for indirect or consequential loss, or for loss of profits, revenue or data, arising from your use of the App
• We are not liable for loss caused by you not following section 6, by third-party services, or by events outside our reasonable control
• Where our liability for failing to meet a consumer guarantee can be limited, it is limited to supplying the service again or paying the cost of having it supplied again
• Otherwise, our total liability to you is limited to the greater of the amount you paid us for the App in the 12 months before the claim and AUD 100

Nothing in this section limits liability for death or personal injury caused by our negligence, or for fraud. If you are a consumer in the EU, EEA or UK, it also does not limit our liability for intentional or grossly negligent conduct, or for loss that was a foreseeable result of our breach of these Terms.

12. Indemnity

To the extent permitted by law, you agree to cover our reasonable losses and costs caused by content you submit or share, or by your breach of these Terms or of someone else's rights, except to the extent we caused them. This section does not apply if you are a consumer in the EU, EEA or UK.

13. Changes to the App

We may add, change or remove features, change usage limits or make the App unavailable in some regions. If a change significantly reduces what you get from a paid subscription during a period you have paid for, we will tell you in advance where we reasonably can and you may cancel. Your consumer law rights continue to apply.

14. Privacy

Our Privacy Policy explains how we handle your personal information and forms part of these Terms.

15. Changes to these Terms

We may update these Terms. We will change the "Last Updated" date and, for significant changes, tell you in the App before they take effect. If you keep using the App after a change takes effect, the updated Terms apply. If you do not agree, stop using the App and delete your account, and cancel any subscription before its next renewal.

16. Governing law and disputes

16.1 Talk to us first

If you have a problem with the App, email support@bhansa.app. We will try in good faith to resolve it within 30 days before either of us starts formal proceedings. This does not stop you contacting a consumer protection agency or ombudsman.

16.2 Governing law

These Terms are governed by the laws of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria and the courts that hear appeals from them.

16.3 Consumers outside Australia

If you live in the European Union, the United Kingdom or another country whose laws give consumers rights that cannot be excluded by contract, you keep those rights, and you may bring proceedings in the courts of the country where you live.

17. General

• If any part of these Terms is unenforceable, the rest continues to apply
• If we do not enforce a right straight away, we can still enforce it later
• You may not transfer your rights under these Terms. We may transfer ours to a business that takes over the App, and will tell you if we do
• These Terms and the Privacy Policy are the whole agreement between you and us about the App

18. Contact

• Email: support@bhansa.app
• In the App: Settings > Contact Support
• Company: ANPO PTY LTD (ACN 698 868 147), Melbourne, Victoria, Australia
• Point of contact for users and authorities under the EU Digital Services Act: support@bhansa.app, in English

19. Apple App Store terms

If you downloaded the App from the Apple App Store, you also agree that:

• These Terms are between you and ANPO PTY LTD only, not Apple, and we, not Apple, are responsible for the App and its content
• Your licence is a non-transferable licence to use the App on Apple devices you own or control, as allowed by the App Store usage rules
• Apple has no obligation to provide maintenance or support for the App
• If the App fails to meet an applicable warranty, you may notify Apple and Apple may refund the purchase price (if any). To the extent permitted by law, Apple has no other warranty obligation for the App
• We, not Apple, are responsible for addressing claims about the App, including product liability, failure to meet legal or regulatory requirements, and consumer protection claims
• We, not Apple, are responsible for investigating and handling any claim that the App infringes a third party's intellectual property
• You confirm you are not in a country subject to a US government embargo or on a US government restricted-party list
• You must comply with any applicable third-party terms (such as your mobile carrier's) when using the App
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you

20. Google Play terms

If you downloaded the App from Google Play:

• These Terms are between you and ANPO PTY LTD, not Google
• Google has no obligation to provide support for the App
• Your use of Google Play is also subject to Google Play's terms of service